About Me
Hi, I’m Matthew Jimenez — an IT professional with 10+ years in technical support, now shifting into cybersecurity. I’ve worked across MSPs and enterprises like Allied Universal, specializing in access management and scripting. Through Correlation One’s DS4A and CS4A programs, I’ve sharpened my skills in data analytics, OSINT, and security tooling. I enjoy simplifying complex topics and creating real-world projects like phishing simulators and Azure AD hardening labs. Proud dad, Scottie owner, and gamer at heart — I’m eager to grow with a security-first team.
Skills
Technical Skills
Professional Skills
Experience
IT Security Analyst – Allied Universal
May 2023 – June 2025
Served as a frontline IT resource assisting with user support, systems troubleshooting, and network administration. Developed documentation and training, managed user accounts, and upheld internal security standards in a hybrid work environment.
Sr. End User Support Specialist – Rivian
May 2021 – Feb 2023
Delivered enterprise-level support for Microsoft 365 and Active Directory users across hybrid platforms. Led technical resolutions, remote support, and device management while maintaining documentation and handling complex ticket workflows within ServiceNow.
T1 Support Engineer – Integritek
June 2019 – Mar 2021
Provided tier-1 IT support via ConnectWise and on-site visits, addressing client needs across Windows environments, Office apps, and network peripherals. Supported remote work software and maintained documentation and escalations.
L1 Service Desk Analyst – Taco Bell Corp.
Aug 2017 – June 2019
Handled first-level support for nationwide store systems, resolving LAN/WAN issues, hardware setups, and escalations with minimal supervision. Demonstrated strong call handling and remote assistance skills across multiple support channels.
Computer Support Engineer – Pricon Enterprise Technologies
Oct 2014 – Aug 2017
Executed system setups, troubleshooting, and AD support for clients across various locations. Managed software rollouts, repairs, remote sessions, and escalation workflows for hardware and application-based issues.
Education & Certifications
Projects
Python Projects
Includes CLI tools, data analysis scripts, and automation utilities written in Python.
Tech: Python, Pandas, Requests, OS Libraries
View RepoProject Root (Cyber Tools)
A foundational cybersecurity toolkit with OSINT scripts and alerting logic.
Tech: Python, Shell, PowerShell
View RepoPowerShell O365 Automation
Automates Office 365 administrative tasks using PowerShell and modern auth.
Tech: PowerShell, Microsoft Graph, Azure AD
View RepoResume
Download My Resume (PDF)Contact
Email: jimenez_m88@outlook.com
LinkedIn: mattajimenez
GitHub: Matt-Jimenez
